FAQ

We specialise in professional-grade tools and garden equipment for tradespeople and serious DIYers. Our range includes cordless garden tools (trimmers, hedge cutters, lawn mowers), power tool accessories, air compressors, workshop essentials, and PPE equipment.

Absolutely. We carefully select our cordless range (including hedge trimmers, pole saws, and lawn mowers) to meet the demands of landscaping professionals and tradespeople. Many of our products come from leading brands known for their durability.

Yes, we stock a range of chainsaw accessories and spare parts. If you can’t find what you need in our online store, please email our team with your specific requirements.

We provide two reliable shipping methods:
⚡ Express Standard Shipping (£12.95) – via DHL/FedEx (10-15 business days)
🆓 Free Economy Shipping – via EMS for orders over £50 (15-25 business days)

Our Stoke-on-Trent warehouse team typically processes orders within 1-2 working days. You’ll receive tracking information immediately after dispatch.

We ship globally except parts of Asia and some remote regions. All international shipments include complete customs documentation. Import charges are calculated at checkout – no surprise fees.

We offer 15-day returns on unused items in original packaging. Please email [email protected] with your order number to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.

Despite our anti-damage packaging, if any professional equipment arrives damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund.

We accept: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed through our encrypted payment gateway.

Currently, we process orders as guest checkouts, but you’ll receive tracking information via email. We’re developing an account system for our professional customers – watch this space!

Yes! Construction teams, landscaping professionals, and workshop managers can email [email protected] for bulk order pricing on items like air compressors, cordless tool sets, or PPE bundles.

We can arrange scheduled deliveries of consumables like chainsaw accessories or workshop supplies. Contact our trade team to discuss your requirements.