Privacy Policy

1. Introduction

At Tough Kits Sales (“we”, “us”, or “our”), we respect the privacy of our professional customers – tradespeople, landscapers, workshop managers, and serious DIYers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website toughkits.com or make purchases of our professional-grade tools and equipment.

By accessing our site or purchasing our products, you agree to the collection and use of information in accordance with this policy. We comply with the UK GDPR and other applicable data protection laws.

2. Information We Collect

We collect the following types of information to process your orders and improve your experience:

Personal Data

• Contact Information: Name, email address, phone number, shipping/billing address
• Payment Information: Credit/debit card details (processed securely through our payment gateway, not stored by us), PayPal email
• Business Information: Company name, VAT number (for trade customers)
• Order History: Products purchased, order values, shipping preferences

Technical Data

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: Country/region for shipping and tax calculations

3. How We Use Your Information

We use your data to provide and improve our professional tool shopping experience:

• Process and fulfill orders for power tools, garden equipment, and workshop supplies
• Verify payment information through our 256-bit encrypted payment gateway
• Provide customer support for tradespeople with urgent needs
• Communicate about orders, shipping updates, and product availability
• Improve our website functionality and product offerings for professional users
• Prevent fraud and enhance security for high-value tool purchases
• Calculate applicable taxes and import duties for international orders
• For trade customers: manage bulk orders and repeat business accounts

4. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
• Shipping Carriers: To deliver your professional tools (name, address, contact details)
• Legal Requirements: When required by law or to protect our business interests
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal data to third-party marketers.

5. Data Storage and Security

We implement robust security measures appropriate for a professional tools retailer:

• All payment transactions use 256-bit SSL encryption
• We do not store full payment card details on our servers
• Regular security audits of our systems
• Limited employee access to sensitive data
• Data retention only as long as necessary for business purposes

While we implement these measures, no electronic transmission or storage is 100% secure.

6. Your Rights

As a professional customer, you have rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of personal data (subject to legal requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for core functionality:

• Session cookies for shopping cart and checkout
• Authentication cookies for trade accounts

Analytics Cookies

Help us understand how professionals use our site:

• Google Analytics (anonymized data)
• Heat mapping tools

Marketing Cookies

Used only with your consent:

• Retargeting ads for relevant professional tools
• Social media pixels

You can manage cookie preferences through your browser settings or our cookie consent banner.

8. International Data Transfers

As we ship globally (excluding parts of Asia and some remote regions), your data may be transferred outside the UK/EEA. We ensure appropriate safeguards are in place for these transfers.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. Significant changes will be notified to trade account holders via email.

10. Contact Us

For privacy-related questions or to exercise your rights: