Term and Conditions

Last Updated: [Insert Date]

1. Our Customers

Tough Kits Sales primarily serves:

• Trade professionals requiring durable equipment for workshop and job site use
• DIY enthusiasts seeking professional-grade tools for home projects
• Landscapers and gardeners needing reliable cordless outdoor power tools

Our products are designed for users who value performance, durability and professional specifications in their tools and equipment.

2. Website Use

User Responsibilities

• You must be at least 18 years old to place orders
• Account information must be accurate and kept current
• You agree not to misuse the website or attempt unauthorized access to our systems

Intellectual Property

All content on this website, including product descriptions, images and logos, is the property of Tough Kits Sales and protected by copyright laws. Unauthorized use is prohibited.

3. Products & Services

Product Descriptions

We take care to ensure our product descriptions are accurate, but:

• Images may vary slightly from actual products
• Specifications are subject to change by manufacturers
• We reserve the right to correct errors in pricing or descriptions

Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either:

• Offer a suitable alternative, or
• Cancel the item and refund the relevant amount

4. Orders & Payment

Order Process

1. Add items to your cart and proceed to checkout
2. Enter accurate delivery information
3. Select your preferred shipping method
4. Complete payment via our secure gateway
5. Receive order confirmation by email

Accepted Payment Methods

• Visa
• MasterCard
• JCB
• PayPal

Pricing & Taxes

• All prices are in GBP (£) and include VAT where applicable
• International customers are responsible for any customs duties or import taxes
• We reserve the right to adjust prices due to supplier changes or currency fluctuations

5. Shipping & Delivery

Shipping Options

Method	Cost	Carrier	Delivery Time	Features
Standard Shipping	£12.95	DHL or FedEx	10-15 business days after dispatch	Tracking & insurance included
Free Shipping	Free (orders over £50)	EMS	15-25 business days after dispatch	Basic tracking included

Delivery Limitations

We cannot ship to:

• Certain remote areas in Asia and other regions
• PO Box addresses
• Freight forwarding services

6. Returns & Refunds

Return Policy

• Most new, unopened items can be returned within 15 days of delivery
• Items must be in original packaging with all accessories and documentation
• Return shipping costs are the customer’s responsibility unless the return is due to our error

Non-Returnable Items

• BBQ equipment (unless faulty)
• Cordless Sprayers (unless faulty)
• Opened hygiene-sensitive products

Refund Process

1. We inspect returned items upon receipt
2. Refunds are processed within 5 business days
3. Refunds are issued to your original payment method

7. Warranties & Liability

Product Warranties

Most products come with manufacturer warranties. Please retain your receipt as proof of purchase for warranty claims.

Our Liability

Tough Kits Sales shall not be liable for:

• Indirect or consequential losses
• Improper use of products
• Events beyond our reasonable control

Our total liability for any claim shall not exceed the purchase price of the relevant products.

8. General Provisions

Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

Contact Us

For questions about these Terms and Conditions:

Tough Kits Sales
64 Newcastle Rd
Stoke-on-Trent, GB CH5H 5AR
United Kingdom
Email: [email protected]
Phone: +44 (0)1782 123456 (Mon-Fri 8am-5pm GMT)